Returns & Exchanges

At BergHOFF Home, we stand behind the quality of our kitchenware and offer a 30-day hassle-free return policy for unused products in their original packaging. We want to ensure every customer is completely satisfied with their purchase and the performance of our premium home goods.

Return Process

• 1.
  Initiate Your Return

  Log into your account portal or use our guest return link to enter your order number and zip code to begin the process.

• 2.
  Print Shipping Label

  Once approved, download and print your prepaid shipping label and include the original packing slip inside the box.

• 3.
  Package Securely

  Carefully pack your items in their original BergHOFF packaging to prevent damage during transit, ensuring all components are included.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.